Legal

Refund Policy

Draft placeholder — pending review by a South African attorney before public launch.

Zero-Risk Pre-Orders

If our UK team is unable to secure your requested size or item on drop day due to global stock limits, your allocation deposit is refunded in full within 24 hours of the drop closing — automatically, with no request required from you.

Once an Item Is Secured

Once your item has been successfully purchased on your behalf from an authorised UK retailer and moves into international fulfillment, the order is final. Because each item is acquired specifically against your deposit at drop-day pricing, we are unable to offer refunds or cancellations past this point, except where the item arrives faulty or not as described.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or different from what was ordered, contact Concierge@dripped.co.za within 7 days of delivery with photos and your order reference. We will work with the sourcing retailer to resolve this.

Refund Timing

Approved refunds are returned to your original payment method within 24 hours for missed allocations, or within 5–10 business days for approved faulty-item claims, depending on your bank's processing time.